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Privacy Policy

1. Introduction

We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with:

  • The Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs); and

  • The EU General Data Protection Regulation (GDPR), where applicable.

This policy applies to all visitors who request a quote or make an enquiry through our website.

2. Data Controller

For the purposes of the GDPR, the data controller is:

Hortitech
Email: info@hortitech.net.au
Phone: (+61) 9756 6355

3. Personal Data We Collect

As a quote-only website, we collect only the personal data necessary to respond to enquiries and prepare quotes, which may include:

  • Name

  • Company or business name

  • Email address

  • Phone number

  • Location or delivery suburb (if relevant to quoting)

  • Details included in your enquiry or quote request

We do not collect payment details or create customer accounts through this website.

We may also collect limited technical data such as IP address, browser type, and pages visited for website analytics.

4. How We Collect Personal Data

We collect personal data when you:

  • Submit a quote request or enquiry form

  • Contact us via email or phone using details on our website

  • Browse our website (via cookies and analytics tools)

5. Lawful Basis for Processing (GDPR)

Under GDPR, we process your personal data on the following lawful bases:

  • Consent – when you submit a quote or enquiry form

  • Legitimate interests – to respond to enquiries, prepare quotes, and operate our business

  • Legal obligation – where required by law

6. How We Use Your Personal Data

We use your personal data solely to:

  • Respond to quote requests and enquiries

  • Prepare and provide pricing information

  • Communicate with you regarding your request

  • Maintain internal records of enquiries

  • Improve our website and services

We do not use your data for unsolicited marketing and do not sell personal information.

7. Disclosure of Personal Data

We may disclose your personal data only where necessary, including:

  • Internal staff processing enquiries

  • Service providers such as IT or website hosting providers

  • Where required by law or regulatory authorities

All third parties are required to handle your data securely and confidentially.

8. International Data Transfers

Your personal data may be stored or processed outside the EU/UK, including in Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your data in line with GDPR requirements.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Respond to your enquiry

  • Maintain business records

  • Meet legal or regulatory requirements

You may request deletion of your data at any time, subject to legal obligations.

10. Your Rights Under GDPR

If you are located in the EU or UK, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below.

11. Cookies

Our website may use cookies to improve functionality and analyse website traffic. Where required, we will obtain your consent before placing non-essential cookies. You can manage cookies through your browser settings.

12. Data Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Hortitech
Email: info@hortitech.net.au
Phone: (+61) 9756 6355

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